Director of Family Services and Volunteer Programs

 This position serves our partner families and is at the core of what we do at Lake-Geauga Habitat for Humanity.  This person must live the Habitat mission and have a strong heart for serving others.  Reporting to the Executive Director, this person has responsibility for the following:


Family Selection & Support –Responsibilities include but are not limited to:

  • Facilitating family selection; working through the application process.
  • Preparing and processing mortgage and loan documents
  • Monitoring sweat equity activity
  • Working with the construction team as the liaison with partner families
  • Developing strong relationships with partner families
  • Coordinating and conducting training programs for our partner families, including but not limited to applicant process and orientation, financial literacy, and home maintenance and safety.
  • Monitoring of mortgages & loans; as needed, determining the appropriate course including forbearance and/or foreclosure.

Volunteer Development and Management – Responsibilities include but are not limited to:

  • Developing volunteer goals, strategy, and objectives for ReStore, construction, and affiliate activities
  • Creating high volunteer engagement and satisfaction by identifying volunteer opportunities
  • Giving training to volunteers and providing proper reporting
  • Maintaining volunteer scheduling; tracking volunteer hours and creating volunteer program reports

Community Development – in an effort to build a solid foundation of loyal supporters, donors, and volunteers, responsibilities include but are not limited to:

  • Raising awareness of the Affiliate to the local community, businesses, churches, and schools
  • Representing the Affiliate in community initiatives
  • Identifying and engaging community leaders, stakeholders, and residents in advancing the Affiliate’s mission
  • Leading our Affiliate’s state and local advocacy efforts



Minimum Requirement

  • Bachelor’s degree in social services or related field – or equivalent experience
  • Experience in mortgage and loan processing
  • Strong financial acumen Ability to pass the QLO within 60 days of employment
  • Experience in strategic planning and execution
  • Excellent computer skills, including but not limited to Microsoft Office and database management
  • Ability to successfully pass a drug screen and background check
  • Ability to work nights and weekends as needed (limited)
  • Strong writing and verbal skills

Preferred Requirements

  • Current NMLS license or certificate for loan origination (Lake-Geauga Habitat for Humanity can assist in obtaining this)
  • Experience in a nonprofit organization or in a service organization
  • Experience with community engagement and volunteer management
  • Experience with developing and delivering trainingSend resumes to: jobs@lakegeaugahabitat.org

Lake-Geauga Habitat for Humanity is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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