Job Description

Lake-Geauga Habitat for Humanity ReStore- Eastlake, Ohio

 

Title: ReStore Manager

Reports To: ReStore Director

Direct Reports: All ReStore Volunteers and ReStore Staff

Hours: 40 hours per week, Tuesday- Saturday

 

ReStore Manager Responsibilities

Summary: The Habitat for Humanity ReStore’s mission is to generate revenue for home construction through the sale of donated surplus building materials and household items to support LGCHFH’s operating budget.   Through its efforts, the ReStore facilitates recycling, minimizes landfill waste, provides low-cost home improvement items, and increases Habitat’s visibility in our community. Embraces, supports and promotes the vision of HFH: a world where everyone has a decent place to live.

Position Summary

  • Manage paid staff and volunteers in a retail environment. Oversee ReStore’s day to day operations efficiently, effectively and profitably.
  • Assist in soliciting donations for the store
  • Play an active role in planning for the store’s growth
  • Represent the ReStore at public and community events
  • Supervise staff and volunteers, provide coaching and development in a positive and consistent manner.

Specific responsibilities, although not inclusive are:

 

Operations

  • Drive donations, sales and profits of the ReStore to further the local affiliate mission.
  • Establish and maintain relationships with potential and existing donors, including individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.
  • Work with ReStore Director and Marketing Staff to help develop a marketing strategy to solicit quality inventory and expand customer base through active interaction with potential donors, builders, retailers, community groups, the media and the creation and utilization of promotional materials, newsletters, Habitat website, etc. Assist in development of marketing and advertising strategy for ReStore which is integrated with the overall GCHFH marketing and advertising strategy.
  • Follow guidelines for acceptance and refusal of donations. Develop new guidelines as needed.
  • Ensure the loading of purchases and unloading of donated items are being done professionally and safely.
  • Supervise the pricing of items. Determine store price reduction schedule/event to ensure steady turnover of inventory.
  • Ensure store is adequately staffed by helping recruit, train, schedule and supervise volunteers and staff.
  • Ensure that the ReStore is a clean, safe place to work for both volunteers and staff and a safe place to shop for customers.       This includes the regular maintenance of vehicles and equipment as well as facility, materials and storage safety.
  • Supervise the merchandising of items in the store and oversee the flow of merchandise.
  • Order office supplies and ensure office area is well stocked and kept clean and organized.
  • Monitor sales by department to ensure highest utilization of sales floor.
  • Maintain up-to-date filing system and proper record retention.
  • Oversee Silent Auction operations ensuring customers get their items and unbid items are priced and put on the floor.
  • Work with Construction Manager to reserve donations for homes as needed
  • Maintain a POS system with departments to categorize sales by product type ie. paint, lumber etc. to track sales by dept. In addition, monitor merchandise shelf life to ensure proper turnover.
  • Manage special events for the ReStore (Trash to Treasure Challenge, Earth Day, Fairs, etc)
  • Work with Marketing Staff to keep customer contact list current and correct.

Finance and Administration

  • Work with ReStore Director to develop annual operating budget and recommend capital expenditures.
  • Ensure operation within the budget.
  • Accurately record and deposit daily receipts, code payable invoices/payments, register and reserve cash, discrepancies, etc.
  • Comply with and monitor systems for daily cash transactions and deposits.
  • Ensure expenditures are within budget and have appropriate approvals according to guidelines in Employee Manual.

Volunteer and Staff Management

  • Demonstrate and train staff in outstanding service to customers, donors and volunteers.
  • Maintain personnel policies approved by the Board of Directors.
  • Work with Volunteer Coordinator to maintain a current records of volunteer information.
  • Order uniforms, hats and nametags for all long term ReStore volunteers.
  • Train and manage ReStore volunteers and staff in accordance with personnel policies and ensure they are well versed about Habitat’s program and local activities.
  • In cooperation with Volunteer Coordinator, recruit ReStore volunteers.
  • Recruit, interview, hire, and train new staff members as required.
  • Provide coaching and development to ReStore staff.
  • Provide periodic performance reviews with employees.
  • Oversee employee time records, generate and submit payroll reports. Work with HR on any timesheet, payroll issues.
  • Schedule volunteers and staff accordingly.
  • Facilitate a positive, team-oriented environment through regular interaction and occasional volunteer appreciation activities.
  • Resolve conflicts and situations involving volunteers and staff.
  • Address and document violations of policies and code of conduct by volunteers or staff and recommend action.

Reporting and Communications

  • Keep the ReStore Director informed about store progress, sales, staffing issues and other issues.
  • Provide monthly report of sales activities, expenses, projects and public relations for Board of Directors’ Meeting.
  • Attend staff meetings.
  • Participate in ReStore Committee meetings when needed.
  • Ensure that ReStore staff meetings are held on a regular basis and that staff is kept informed about dedications and other Habitat events
  • Develop and maintain a working knowledge family selection, family support and construction projects.

Required Skills / Experience / Physical Requirements

  • Minimum of three years responsible leadership, Coaching successful teams and accounting for meeting objectives.
  • Solid application of interpersonal and communication skills, internally and externally, with groups and individuals.
  • Demonstrated ability in training, managing, leading and developing staff and volunteers in a consistent, positive and safety conscious manner.
  • Must be people oriented, with the ability to Coach rather than direct.
  • Superior customer service skills-outgoing and self-motivated.
  • Knowledge of sales, marketing, and construction materials.
  • Effective time management and organizational skills.
  • Basic computer skills, including word processing, spreadsheets and email.
  • Ability to adapt to a changing environment and unexpected shifts in priorities.
  • Ability to lift 50 pounds. Work may require climbing ladders, considerable standing, bending, kneeling and reaching, in awkward and tiring positions.
  • The ability and desire to work with people from all backgrounds and experience levels.
  • High school diploma or equivalent.
  • Background check required.

Please send resume to restore@habitatgeauga.org.

Employment with Lake-Geauga Habitat for Humanity *ReStore* is contingent on the satisfactory completion of a pre-employment background check. Driving records, including minor moving violations, will be evaluated according to Lake-Geauga Habitat for Humanity’s guidelines to determine eligibility for the ReStore Truck Driver position.

Lake-Geauga County Habitat for Humanity ReStore is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.